The latest
from Arcphase.

Every tenant now curates its own shipping catalog. Pick the destination countries you serve, install the carrier services you want customers to see, name them your way, and decide whether checkout offers delivery, collect on the customer's account, or in-person pickup.

Customers only see services you actually ship with, priced from live rates, and the same catalog feeds staff shipping so nobody quotes a service the shop has never used.

Reducing a sale after the fact is now one dialog with four outcomes: a refund receipt, a credit memo, customer credit held as available funds, or a full payment reversal. You pick the sale lines, see the cash and balance consequences before confirming, and the document is numbered like an invoice.

Nobody has to hand-build a credit memo in accounting anymore. The customer sees the refund on their order page with a downloadable document, and the original invoice stays exactly as it was.

Staff can start a quote inside MES, upload CAD, configure parts, attach services, and place the order with a purchase order or hand it to the customer for card payment. It is the same quoting engine the customer uses, just with the shop's hands on the keyboard.

Phone-and-email orders get captured the moment they arrive, with the same pricing, DFM checks and documents as a self-serve quote.

Uploaded drawings are now analysed against the configured part. Units, the general tolerance block, per-dimension tolerances, threads, inserts, surface finishes and process callouts are pulled off the sheet and compared to what was actually selected.

Mismatches show up in the viewer while the part is still being configured, and a customer who needs an engineer can ask for one with a note instead of a phone call.

The invoices board now works order by order. Aging cards split what is 30, 60 and 90+ days overdue, partially paid, or simply never emailed, and each order opens a finance modal with its invoices, payments, refunds, available funds and accounts-payable contact.

Collections becomes a short list of who to call and why, and the answer to "did we ever send that invoice?" is a badge instead of an archaeology project.

Parts that arrive without a drawing can now generate a third-angle review sheet from the CAD itself, with the major views, overall dimensions, mass and volume laid out on a standard sheet. STEP and STL sources both work.

Threads, tolerances and inspection dimensions can be annotated on a real sheet instead of being described in an email, so the shop floor and inspection get the same document the customer approved.

The order detail in MES now opens the same 2D drawing the customer annotated, with Review, Measure, Annotate and Redact tabs. Inspection dimensions are placed on the drawing, sample measurements are entered against them, and the result is pass or fail against the tolerance band.

Quality inspection happens on the drawing the customer approved, and those measurements flow straight into the certificate of conformance.

Arcphase now decides sales tax itself, per jurisdiction, and freezes the decision on every submitted order. Settings show which jurisdictions you collect in and how, exemption requests come with certificate evidence for review, and each tax treatment maps to an exact accounting tax code.

A submitted order keeps the tax it was quoted with even when addresses or accounting codes change later, and exemption approvals are a review queue rather than an inbox search.

Carrier tracking now feeds straight back into the order. When the carrier reports delivery, the shipped parts are marked delivered and the order rolls up, with no one refreshing a tracking page. Shipping charges that change after the sale are revised through one dialog with an audit trail.

Order status matches reality on the customer's doorstep, and the customer sees Preparing shipment, In transit or Delivered in plain words rather than carrier jargon.

Materials, production supplies, maintenance supplies, packaging and service contracts are bought on one purchase order form, received against it line by line, and land in inventory with a location. Reorder policies watch stock levels and surface what is low.

Receiving a delivery updates the PO, the batch record and the shelf in one step, and a low-stock line becomes a pre-filled purchase order rather than a sticky note.

A certificate of conformance can now be issued for selected parts on an order, with the certification statements you choose, the recorded inspection measurements, and material batch and lot traceability pulled from the builds that made the parts.

The certificate says which powder lot went into which part because the build record already knew, and every issued certificate is kept with its number for the next audit.

A critical nonconformance, a customer complaint, a quarantined receipt, an overdue calibration or a published manual revision each creates a deadlined task for the person who holds that responsibility. The deadline comes from the event, not from whoever remembered to set one.

The ISO clock starts automatically, and reassigning a responsibility moves its open tasks to the new owner instead of stranding them.

The Management workspace runs reviews, quality objectives, internal audits, customer complaints and the ISO 5.3 responsibilities register. A review pack is assembled from the period's data, decisions become action items, and the review is signed off and frozen.

The quarterly review takes an afternoon instead of a week of chasing numbers, and every objective reports a live figure from the system that owns it.

A small desktop app now handles shop-floor printing. MES queues travellers, packing slips, labels, customs forms and certificates as dispatches; the agent claims them, prints to the right printer for the artifact and technology, and reports back.

Travellers come out at the SLS station and labels at the packing bench without anyone choosing a printer, and a failed print is visible in MES rather than discovered at the shipping cut-off.

First-time setup walks a new tenant through the company profile, and that profile now drives the customer portal, emails, PDFs and shipping paperwork. Logo, legal name, contact details, time zone, currencies, pickup locations, payment instructions, portal terms and legal links all live in one place.

Customers see your company on the login page, the quote PDF and the shipped notification, and the terms they accept at checkout are the ones you wrote.

Supplier approval is now a computed profile built from qualification reviews, certifications, receiving history, outsourced job history and nonconformances. Raw material receipts run through an acceptance checklist, and anything that fails a requirement goes to quarantine whether or not production is waiting.

The supplier file answers the auditor's question before it is asked, and a lot without its certificate cannot be accepted in a hurry.

Shipping now handles the second trip. Swap the route to bring parts back on a return label, ship a replacement once the affected parts have been rejected, and void a label, a pickup or a manual shipment with a reason that lands in the audit trail.

A replacement cannot ship without the production issue that authorises it, so the shop keeps a record of why parts went out twice.

NCRs now live in one place with numbered records, eight narrative sections, and a close gate that insists on a documented root cause, extent evaluation, corrective action, effectiveness review and risk review. Standalone NCRs cover receiving, process and documentation issues without needing an order.

An NCR cannot be closed by enthusiasm alone, and use-as-is dispositions carry the concession that authorised them.

A committed build now records the machine, the material batch and lot, and how many of each part it actually produced. Partial builds leave the remaining quantity in the queue, failed builds record why, and machines keep an equipment ledger with scheduled calibration and maintenance.

An order for fifty parts is finished when fifty parts exist, not when a build completes, and the machine's history reads like a logbook rather than a guess.

The Quality Manual ships with the ISO 9001:2015 clause structure already in place. Sections that describe the system are app-controlled, sections about your company fill in from settings, and the rest are yours to author. Procedures, work instructions and training modules follow the same draft, publish and record pattern.

A tenant starts with a coherent manual on day one, publishes revisions with a letter and a PDF, and can prove who was trained on which version.

Staff can request a deposit on an order, the customer pays it by card from their order page or sends a wire that staff receive against the request, and the funds sit as available customer funds until an invoice exists to apply them to.

Large orders start without an invoice argument, and the deposit is visible to both sides from request to application.

Outsourced work now runs as supplier jobs. A supplier quote seeds the build with per-part costs, committing the job creates the purchase order in accounting, and the job is tracked from requested through in progress to delivered with the arrival date and tracking on the record.

The margin on an outsourced part is known before it is committed, and accounts payable gets a purchase order that matches the quote instead of a forwarded email.

Finance analytics now shows invoiced revenue per material against raw material and outsourced purchases from accounting, giving an in-house and a final margin per material. A second view breaks manufacturing spend down by type, category, technology, machine and supplier. Currencies are managed centrally with rates from accounting.

The question of whether a material is worth stocking has a number next to it, and quotes in a second currency use the same rate the books do.

Uploaded STEP files are now analysed from the exact geometry. Wall thickness, thin regions, holes and hole stacks, trapped cavities, pockets and slots, fillets, fine detail and support estimates come from the solid model, and thin areas are painted onto the part in the viewer.

A 0.7 mm wall shows up as a highlighted patch on the model rather than a sentence, and holes are reported with their real diameters and depths instead of a guess from triangles.

Parts now carry separate revision histories for the CAD file, the engineering drawings and the price. A new CAD upload can carry the current drawings forward, and staff decide whether the commercial price follows the geometry or holds at what was agreed.

A mid-order design change no longer means a new quote, and production documents, travellers and downloads always point at the revision that is current.

Every settled payment, customer fund, reconciliation issue, dispute and payment event now lives in a single finance ledger, whatever the method: card, purchase order, wire, cheque, accounting payment or customer funds.

Finance answers "what was paid and where did it go" from one screen, and exceptions are a queue with resolve, ignore and reopen rather than a list of things to check by hand.

New orders, payments and workflow events now land in a durable notification inbox with unread counts, archive actions and optional browser alerts. Each person chooses which categories reach them and how.

An order won at 6 a.m. is waiting in the inbox at 8, not lost in a toast that closed itself.

Quote sends, order confirmations, verification and password emails, shipping and pickup notifications all go through one delivery engine with shared templates. Each email carries the tenant's logo, the order's timeline and, where relevant, the services on the order.

Customers get consistent, branded email from the first quote to the shipped notice, and staff can hold, review or release queued shipping emails before they go.

When a label costs more than the customer was charged, staff decide at label time whether to bill the difference or waive it. A billed charge becomes its own shipping invoice, shown on the customer's order with its own pay-now action, and never reopens the base order balance.

Real shipping cost is recovered without editing an invoice that was already paid, and the customer sees exactly what the extra charge is for.

The completion date shown to the customer is now stored separately from the internal production schedule. The customer's promise freezes when the order is submitted; production adjusts the scheduled date as reality unfolds, and the two are never confused.

Customers see one consistent date on the quote, the PDF, the emails and the order page, and the shop can replan without rewriting a promise.

QuickBooks Online and Stripe are connected from the Integrations tab. Enter the OAuth app credentials, pick sandbox or production, authorise in a popup, and watch the connection status, token expiry and webhook state from the same page.

A new tenant is live with invoicing and card payments in an afternoon, and a stale connection is a badge rather than a mystery.

A supplier's quote PDF can be uploaded into the build planner. Line items are extracted, matched to the parts on the order by filename, and used to seed an outsourced build plan with quoted cost, revenue and margin per part.

Outsourced quoting stops at upload instead of continuing into a spreadsheet, and ambiguous rows are shown for a human to settle.

Customers manage their own accounts-payable contacts from checkout and the order page, including from a shared quote link. Contacts belong to the business, so the primary invoice recipient is right on every order, not just the current one.

Purchase-order checkouts require an invoice recipient before the order is placed, which is a shorter path to being paid than finding out thirty days later.

The customer's order page now shows each invoice with its status, due date and amount due, and a Pay Now button that appears as soon as an invoice exists. After a payment returns, the page refreshes itself until the payment is confirmed.

Customers pay from the order instead of a forwarded PDF, and the gap between placing an order and being able to pay is measured in seconds.

Drawing annotations now follow a catalog you administer: which types customers can place, which require a specification such as threads or inserts, and which trigger engineering review. Each part records a requested tolerance and, once approved, the tolerance that applies.

A dimensional callout tighter than the technology's standard asks for review the moment it is placed, so tolerance expectations are captured while quoting instead of after the order.

Staff can apply a discount to a quote as a fixed amount or a percentage of the subtotal. It is applied before tax and carried through the quote summary, checkout, the PDF and the invoice as a single Discount line.

Negotiated pricing is a field on the quote rather than a set of hand-edited unit prices that nobody can explain later.

Work that is not an order now has a home. Tasks are assigned to a person or a department, claimed by whoever picks them up, discussed in comments, and linked to the order, part, customer or record they are about. Recurring tasks reschedule themselves.

Follow-ups stop living in chat threads, and a department queue means the next available person takes the job rather than the one who was named.

Orders and parts lists now carry alert chips for overdue, almost due and partially shipped work, filterable server-side, and business records surface finance alerts when an account is past due or over its credit limit. Notes gain do-not-manufacture, special-handling and rush flags that follow the order.

The morning scan of what is at risk is a filter, and a past-due account is visible on the order before more parts are made for it.

Shipments can now cross borders with a customs declaration, split across several boxes with their own tracking, and go out in parts as they finish. Duties are declared as DAP or DDP, and harmonised codes, origin and declared value come from the material and the order.

A heavy order or a half-finished one ships when it is ready, and the customs paperwork is generated rather than typed.

Gmail threads sync into MES and group into shared inboxes, with a compose panel that already knows the customer's open quotes, active orders and history. Outreach drafts are generated from that context for staff to edit and send.

Replying to a customer means opening their order, not searching for it, and the draft already has the order number right.

Quotes can carry additional services such as assembly, inspection or finishing as their own line items, with a thumbnail, unit type, quantity and taxable flag. Staff can create a quote for a customer with no parts at all, and new businesses start with default payment terms.

A service-only job flows through checkout, invoicing and shipping like any other order instead of living on an email and an invoice typed by hand.

Orders ship from a single modal: compare live carrier rates, buy the label, print the packing slip, and email tracking to the customer. Shipments that go out another way are recorded manually with carrier, service and tracking, and a shipment intent reserves the parts until the label exists.

Shipping stops being a separate website, and the order knows it has shipped the moment the label prints.

Customers can attach a PDF or image drawing to a part and mark it up in a 2D tab of the viewer. Annotations are placed on the sheet with a letter, and the annotated drawing is saved with the order when it is placed, so production gets what the customer meant.

Requirements move off the email thread and onto the drawing, where the shop floor and inspection will actually look for them.

Post-processing is priced on the server from the material's own price list, with setup cost and per-part cost, and each finishing step adds its production days to the completion date. Materials decide which finishing options they offer, so the drawer only shows what applies.

A dyed, bead-blasted part is quoted at the right price with the right date, and nobody discovers the extra three days after the order is placed.

Every uploaded part is analysed for manufacturability and the results are shown in a viewer beside the model: build size, wall thickness, holes, trapped volume and drainage, and warping risk, each as a pass or a warning with a Show me where overlay.

Problems that would fail on the machine are visible while the customer is still choosing a material, and parts that need an engineer are flagged for review with an estimate instead of a firm price.

STEP files are accepted directly and converted in the background by a dedicated worker, with the quote page tracking the pending state until the model is ready. Very large files fall back to a coarser tessellation rather than failing, and identical files are recognised and reused.

Engineers upload the file they already have from their CAD system, and the analysis, thumbnails and pricing follow without an export step.

Shop-floor travellers are generated when an order enters production, with a QR code, the due date, every part's technology, material, layer height, infill and finishing, and the drawings. Packing slips are generated per shipment from what actually ships. Both print automatically.

The traveller on the bench is the order as it stands, and the packing slip matches the box rather than the original order.

Each technology gets its own manufacturing workspace: parts grouped by stage, machines in a dock, and a build planner where parts are dragged into a plan, quantities set, and the plan committed to a machine. A build log from the machine can be imported to record what was actually printed.

Planning a plate happens where the parts are listed, and the parts move to queued and manufacturing as the plan is committed rather than by hand.